:root{--ov-surface: #F5F7FC;--ov-surface-raised: #FFFFFF;--ov-surface-sunken: #EAEEF7;--ov-ink: #0B1B3F;--ov-ink-muted: #4A5675;--ov-line: #D5DAE6;--ov-line-strong: #8892AA;--ov-nuit: #0B1B3F;--ov-on-nuit: #FFFFFF;--ov-on-nuit-muted: #B9C3DD;--ov-bleu: #2E5BFF;--ov-bleu-strong: #2449D9;--ov-rouge: #E5303A;--ov-rouge-action: #D7263D;--ov-on-rouge: #FFFFFF;--ov-agent: #2E5BFF;--ov-agent-strong: #2449D9;--ov-agent-soft: #E3E9FF;--ov-care: #0FA37F;--ov-care-strong: #0B7A5F;--ov-care-soft: #D9F3EA;--ov-connect: #F0A500;--ov-connect-strong: #8A5A00;--ov-connect-soft: #FDF0D2;--ov-partner: #8E1F45;--ov-partner-strong: #8E1F45;--ov-partner-soft: #F6E1E8;--ov-on-partner: #FFFFFF;--ov-live: #2FD27F;--ov-danger: #B42318;--ov-focus: #2449D9;--ov-memo: #6D3FD1;--ov-memo-strong: #5A2FB8;--ov-memo-soft: #ECE5FB;--ov-font-display: "Sora", "Inter", system-ui, sans-serif;--ov-font-sans: "Inter", system-ui, -apple-system, "Segoe UI", sans-serif;--ov-font-mono: "JetBrains Mono", ui-monospace, "SF Mono", Menlo, monospace;--ov-space-1: 4px;--ov-space-2: 8px;--ov-space-3: 12px;--ov-space-4: 16px;--ov-space-6: 24px;--ov-space-8: 32px;--ov-space-12: 48px;--ov-space-22: 88px;--ov-radius-md: 10px;--ov-radius-lg: 16px;--ov-radius-xl: 24px;--ov-radius-pill: 999px;--ov-shadow-card: 0 1px 2px rgba(11,27,63,.06), 0 12px 32px rgba(11,27,63,.08);color-scheme:light}@media (prefers-color-scheme: dark){:root:not([data-theme=light]){--ov-surface: #070D1F;--ov-surface-raised: #0F1830;--ov-surface-sunken: #16213F;--ov-ink: #EEF1FA;--ov-ink-muted: #A3AEC8;--ov-line: #26324F;--ov-line-strong: #5D6A8A;--ov-nuit: #13204A;--ov-on-nuit: #FFFFFF;--ov-on-nuit-muted: #B9C3DD;--ov-bleu: #6F8CFF;--ov-bleu-strong: #8FA6FF;--ov-rouge: #FF4D57;--ov-rouge-action: #FF4D57;--ov-on-rouge: #0B1B3F;--ov-agent: #6F8CFF;--ov-agent-strong: #8FA6FF;--ov-agent-soft: #1A2A5C;--ov-care: #2FC79E;--ov-care-strong: #4FD8B0;--ov-care-soft: #0E3A2F;--ov-connect: #FFC23D;--ov-connect-strong: #FFC23D;--ov-connect-soft: #3A2C0A;--ov-partner: #C7466F;--ov-partner-strong: #F28FAE;--ov-partner-soft: #3D1424;--ov-on-partner: #FFFFFF;--ov-live: #2FD27F;--ov-danger: #FF8579;--ov-focus: #8FA6FF;--ov-memo: #A585F0;--ov-memo-strong: #C3ABF7;--ov-memo-soft: #2A1A55;color-scheme:dark}}:root[data-theme=dark]{--ov-surface: #070D1F;--ov-surface-raised: #0F1830;--ov-surface-sunken: #16213F;--ov-ink: #EEF1FA;--ov-ink-muted: #A3AEC8;--ov-line: #26324F;--ov-line-strong: #5D6A8A;--ov-nuit: #13204A;--ov-on-nuit: #FFFFFF;--ov-on-nuit-muted: #B9C3DD;--ov-bleu: #6F8CFF;--ov-bleu-strong: #8FA6FF;--ov-rouge: #FF4D57;--ov-rouge-action: #FF4D57;--ov-on-rouge: #0B1B3F;--ov-agent: #6F8CFF;--ov-agent-strong: #8FA6FF;--ov-agent-soft: #1A2A5C;--ov-care: #2FC79E;--ov-care-strong: #4FD8B0;--ov-care-soft: #0E3A2F;--ov-connect: #FFC23D;--ov-connect-strong: #FFC23D;--ov-connect-soft: #3A2C0A;--ov-partner: #C7466F;--ov-partner-strong: #F28FAE;--ov-partner-soft: #3D1424;--ov-on-partner: #FFFFFF;--ov-live: #2FD27F;--ov-danger: #FF8579;--ov-focus: #8FA6FF;--ov-memo: #A585F0;--ov-memo-strong: #C3ABF7;--ov-memo-soft: #2A1A55;color-scheme:dark}*,*:before,*:after{box-sizing:border-box}body{margin:0;background:var(--ov-surface);color:var(--ov-ink);font-family:var(--ov-font-sans);font-size:15px;line-height:23px}a{color:var(--ov-bleu-strong)}h1,h2,h3{margin:0;font-family:var(--ov-font-display);font-weight:600}h1{font-size:32px;line-height:38px;letter-spacing:-.02em}h2{font-size:20px;line-height:28px}h3{font-size:16px;line-height:24px}p{margin:0}:focus-visible{outline:2px solid var(--ov-focus);outline-offset:2px}.muted{color:var(--ov-ink-muted)}.small{font-size:13px;line-height:19px}.mono{font-family:var(--ov-font-mono);font-size:12.5px}.grow{flex:1;min-width:0}.with-icon{display:inline-flex;align-items:center;gap:8px}.on-nuit-muted{color:var(--ov-on-nuit-muted)}.shell{min-height:100vh;display:flex;flex-wrap:wrap}.sidebar{flex:1 1 240px;background:var(--ov-nuit);color:var(--ov-on-nuit);padding:28px 16px;display:flex;flex-direction:column;gap:28px}.content{flex:999 1 560px;min-width:0;padding:32px 40px 48px}.logo{display:flex;align-items:center;gap:10px;padding:0 8px}.logo-text{font-family:var(--ov-font-display);font-weight:700;font-size:22px;letter-spacing:-.02em}.logo-ia{color:#ff4d57}.nav{display:flex;flex-direction:column;gap:4px}.nav-link{display:flex;align-items:center;gap:12px;min-height:44px;padding:0 12px;border-radius:var(--ov-radius-md);color:var(--ov-on-nuit-muted);text-decoration:none}.nav-link:hover{color:var(--ov-on-nuit);background:#ffffff0f}.nav-link.active{color:var(--ov-on-nuit);background:#ffffff1a;font-weight:600}.tenant-name{margin-top:-16px;padding:0 8px;color:var(--ov-on-nuit-muted);font-size:13px;line-height:19px}.sidebar-foot{margin-top:auto;display:flex;flex-direction:column;gap:12px}.account{display:flex;flex-direction:column;gap:2px;padding:0 8px;font-size:13px;line-height:19px}.account-email{color:var(--ov-on-nuit-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.link-button{align-self:flex-start;min-height:32px;padding:0;border:0;background:none;color:#8fa6ff;font:500 13px var(--ov-font-sans);text-decoration:underline;cursor:pointer}.empty-state{display:flex;flex-direction:column;gap:12px;align-items:flex-start;max-width:640px}.boot{padding:32px}.integrator{padding:16px;border-radius:var(--ov-radius-lg);background:#ffffff0f;display:flex;flex-direction:column;gap:4px}.label{font-size:12px;line-height:16px;font-weight:600;letter-spacing:.1em;text-transform:uppercase;color:var(--ov-on-nuit-muted)}.page{display:flex;flex-direction:column;gap:28px;max-width:1360px}.page-header{display:flex;flex-wrap:wrap;gap:16px;align-items:flex-end;justify-content:space-between}.page-title{display:flex;flex-direction:column;gap:8px}.page-title.narrow{max-width:760px}.page-title>.pill{align-self:flex-start}.lead{color:var(--ov-ink-muted);font-size:17px;line-height:27px}.columns{display:flex;flex-wrap:wrap;gap:24px;align-items:flex-start}.col-main{flex:3 1 480px;min-width:0}.col-side{flex:2 1 320px;min-width:0}.col-list{flex:1 1 340px;min-width:0;display:flex;flex-direction:column;gap:10px}.col-detail{flex:2 1 560px;min-width:0}.card{background:var(--ov-surface-raised);border:1px solid var(--ov-line);border-radius:var(--ov-radius-lg);padding:24px}.card-head{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:12px}.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px}.kpi{display:flex;flex-direction:column;gap:4px;padding:20px 24px}.kpi-label{color:var(--ov-ink-muted);font-size:13px}.kpi-value{font-family:var(--ov-font-display);font-size:34px;line-height:42px;font-weight:700}.actions{display:flex;flex-wrap:wrap;gap:12px}.border-top{padding-top:16px;border-top:1px solid var(--ov-line)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:44px;padding:0 18px;border-radius:var(--ov-radius-md);border:1px solid transparent;font:600 14px var(--ov-font-sans);text-decoration:none;cursor:pointer}.btn:disabled{cursor:default;opacity:.7}.btn-primary{background:var(--ov-rouge-action);color:var(--ov-on-rouge)}.btn-blue{background:var(--ov-bleu-strong);color:#fff}.btn-ghost{background:var(--ov-surface-raised);color:var(--ov-ink);border-color:var(--ov-line-strong)}.btn-off{background:transparent;color:var(--ov-ink-muted);border:1px dashed var(--ov-line-strong)}.btn-danger{background:var(--ov-danger);color:#fff}.connector .link-button{color:var(--ov-bleu-strong);min-height:44px}.connector .link-button.danger{color:var(--ov-danger)}.credentials{display:flex;flex-direction:column;gap:14px;padding-top:14px;border-top:1px solid var(--ov-line)}.field label{color:var(--ov-ink);font-size:13px;font-weight:600}.field-help{color:var(--ov-ink-muted);font-size:12.5px;font-weight:400;line-height:18px}.field input:focus-visible{border-color:var(--ov-focus)}.confirm{display:flex;flex-direction:column;gap:10px;padding:14px;border-radius:var(--ov-radius-md);background:var(--ov-surface-sunken)}.pills{display:flex;flex-wrap:wrap;gap:6px;align-items:center}.pill{display:inline-flex;align-items:center;gap:6px;padding:2px 10px;border-radius:var(--ov-radius-pill);font-size:12px;line-height:18px;font-weight:600;white-space:nowrap}.pill-dot{width:6px;height:6px;border-radius:999px;background:currentColor}.pill-connected{background:var(--ov-care-soft);color:var(--ov-care-strong)}.pill-error{background:var(--ov-surface-sunken);color:var(--ov-danger)}.pill-available,.pill-agent{background:var(--ov-agent-soft);color:var(--ov-agent-strong)}.pill-option,.pill-connect{background:var(--ov-connect-soft);color:var(--ov-connect-strong)}.pill-quote,.pill-soon{background:var(--ov-surface-sunken);color:var(--ov-ink-muted)}.pill-partner{background:var(--ov-partner-soft);color:var(--ov-partner-strong)}.pill-memo{background:var(--ov-memo-soft);color:var(--ov-memo-strong)}.pill-agent-dark{background:#8fa6ff;color:#0b1b3f}.pill-memo-dark{background:#b9a5f0;color:#1e0f4d}.pill-connect .pill-dot{background:var(--ov-connect)}.toolbar{display:flex;flex-wrap:wrap;gap:16px;align-items:flex-end;justify-content:space-between}.chips{display:flex;flex-wrap:wrap;gap:8px}.chip{min-height:44px;padding:0 16px;border-radius:var(--ov-radius-pill);border:1px solid var(--ov-line-strong);background:var(--ov-surface-raised);color:var(--ov-ink);font:600 14px var(--ov-font-sans);cursor:pointer}.chip[aria-pressed=true]{background:var(--ov-nuit);border-color:var(--ov-bleu);color:var(--ov-on-nuit)}.chip-count{opacity:.75;font-weight:500}.field{display:flex;flex-direction:column;gap:6px;font-size:13px;font-weight:600;color:var(--ov-ink-muted)}.field input{min-height:44px;padding:0 14px;border-radius:var(--ov-radius-md);border:1px solid var(--ov-line-strong);background:var(--ov-surface-raised);color:var(--ov-ink);font:400 15px var(--ov-font-sans)}.notice{padding:12px 16px;border-radius:var(--ov-radius-md)}.notice-error{background:var(--ov-surface-sunken);color:var(--ov-danger)}.notice-ok{background:var(--ov-care-soft);color:var(--ov-care-strong)}.activity,.connector-mini{list-style:none;margin:0;padding:0}.activity li+li,.connector-mini li+li{border-top:1px solid var(--ov-line)}.activity-row,.rec-row{display:flex;align-items:center;gap:14px;padding:14px 0;color:inherit;text-decoration:none}.activity-icon{flex:none;width:40px;height:40px;border-radius:12px;display:flex;align-items:center;justify-content:center}.activity-icon.is-agent{background:var(--ov-agent-soft);color:var(--ov-agent-strong)}.activity-icon.is-memo{background:var(--ov-memo-soft);color:var(--ov-memo-strong)}.activity-text{flex:1;min-width:0;display:flex;flex-direction:column;text-align:left}.activity-icon.kind-message{background:var(--ov-connect-soft);color:var(--ov-connect-strong)}.activity-icon.kind-message-done{background:var(--ov-care-soft);color:var(--ov-care-strong)}.activity-icon.kind-transfer{background:var(--ov-agent-soft);color:var(--ov-agent-strong)}.activity-icon.kind-transcript{background:var(--ov-care-soft);color:var(--ov-care-strong)}.activity-icon.kind-simple{background:var(--ov-surface-sunken);color:var(--ov-ink-muted)}.activity-icon.kind-visio,.activity-icon.kind-memo{background:var(--ov-memo-soft);color:var(--ov-memo-strong)}.pill-kind-message{background:var(--ov-connect-soft);color:var(--ov-connect-strong);font-weight:600}.pill-kind-message-done,.pill-kind-transcript{background:var(--ov-care-soft);color:var(--ov-care-strong)}.pill-kind-transfer{background:var(--ov-agent-soft);color:var(--ov-agent-strong)}.pill-kind-simple{background:var(--ov-surface-sunken);color:var(--ov-ink-muted)}.pill-kind-visio,.pill-kind-memo{background:var(--ov-memo-soft);color:var(--ov-memo-strong)}.activity-row.row-kind-message{box-shadow:inset 4px 0 0 var(--ov-connect);background:var(--ov-connect-soft);padding-left:14px;padding-right:10px;border-radius:10px}.rec-row.row-kind-message{box-shadow:inset 4px 0 0 var(--ov-connect)}.row-kind-message .activity-text strong{color:var(--ov-ink)}.row-kind-simple .activity-text strong{font-weight:500;color:var(--ov-ink-muted)}.connector-mini li{display:flex;align-items:center;gap:12px;padding:10px 0}.monogram{flex:none;width:36px;height:36px;border-radius:10px;display:flex;align-items:center;justify-content:center;background:var(--ov-surface-sunken);color:var(--ov-ink);font-family:var(--ov-font-display);font-weight:700;font-size:12px}.monogram.lg{width:48px;height:48px;border-radius:12px;font-size:14px}.monogram.is-on{background:var(--ov-nuit);color:var(--ov-on-nuit)}.rec-row{width:100%;padding:14px 16px;border-radius:var(--ov-radius-lg);border:1px solid var(--ov-line);background:var(--ov-surface-raised);font:inherit;cursor:pointer}.rec-row[aria-current=true]{border:2px solid var(--ov-bleu-strong);padding:13px 15px}.rec-side{display:flex;flex-direction:column;align-items:flex-end;gap:4px}.group{display:flex;flex-direction:column;gap:16px}.grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:16px}.connector{display:flex;flex-direction:column;gap:14px;padding:20px}.connector-head{display:flex;align-items:center;gap:12px}.banner{background:var(--ov-nuit);color:var(--ov-on-nuit);border-radius:var(--ov-radius-xl);padding:32px;display:flex;flex-wrap:wrap;gap:24px;align-items:center;justify-content:space-between}.banner>div{flex:1 1 420px;display:flex;flex-direction:column;gap:8px}.banner p{color:var(--ov-on-nuit-muted)}.detail{padding:0;overflow:hidden;border-radius:var(--ov-radius-xl)}.detail-head{background:var(--ov-nuit);color:var(--ov-on-nuit);padding:24px 28px;display:flex;flex-direction:column;gap:14px}.detail-head h2{font-size:24px;line-height:30px}.detail-meta{display:flex;flex-wrap:wrap;gap:20px;color:var(--ov-on-nuit-muted);font-size:13px}.detail-body{padding:24px 28px;display:flex;flex-direction:column;gap:22px}.detail-body section{display:flex;flex-direction:column;gap:8px}.tabs{display:flex;gap:4px;padding:12px 20px 0;border-bottom:1px solid var(--ov-line);overflow-x:auto}.tab{min-height:44px;padding:0 14px;border:0;background:transparent;color:var(--ov-ink-muted);font:600 14px var(--ov-font-sans);white-space:nowrap;cursor:pointer}.tab[aria-selected=true]{color:var(--ov-ink);box-shadow:inset 0 -3px 0 var(--ov-bleu)}.bullets{margin:0;padding:0;list-style:none;display:flex;flex-direction:column;gap:10px}.bullets li{display:flex;gap:10px}.bullets li:before{content:"";flex:none;width:8px;height:8px;margin-top:8px;border-radius:999px;background:var(--ov-bleu)}.table-wrap{overflow-x:auto;border:1px solid var(--ov-line);border-radius:var(--ov-radius-lg)}table{width:100%;min-width:480px;border-collapse:collapse;font-size:14px}th{text-align:left;background:var(--ov-surface-sunken);padding:10px 14px;font-weight:600}td{padding:12px 14px;border-top:1px solid var(--ov-line)}.transcript{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:12px}.transcript li{display:flex;flex-direction:column;gap:4px;align-items:flex-start}.bubble{padding:10px 14px;border-radius:var(--ov-radius-lg);max-width:560px;background:var(--ov-surface-sunken)}.transcript li.is-agent .bubble{background:var(--ov-agent-soft)}.login{min-height:100vh;display:flex;flex-wrap:wrap}.login-brand{flex:1 1 360px;background:var(--ov-nuit);color:var(--ov-on-nuit);padding:48px;display:flex;flex-direction:column;justify-content:center;gap:20px}.login-tagline{font-family:var(--ov-font-display);font-size:48px;line-height:52px;font-weight:700;letter-spacing:-.03em}.login-accent{color:#ff4d57}.login-panel{flex:1 1 420px;padding:48px 24px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:24px}.login-card{width:100%;max-width:420px;background:var(--ov-surface-raised);border:1px solid var(--ov-line);border-radius:var(--ov-radius-xl);box-shadow:var(--ov-shadow-card);padding:32px;display:flex;flex-direction:column;gap:20px}.login-form,.login-sent{display:flex;flex-direction:column;gap:16px}.login-legal{text-align:center}:root{--chart-answered: #2e5bff;--chart-missed: #b87700}@media (prefers-color-scheme: dark){:root:not([data-theme=light]){--chart-answered: #5a78f0;--chart-missed: #c08a12}}:root[data-theme=dark]{--chart-answered: #5a78f0;--chart-missed: #c08a12}.sync{display:flex;flex-wrap:wrap;align-items:center;gap:12px}.kpi-link{color:inherit;text-decoration:none}.kpi-link:hover,.kpi-alert{border-color:var(--ov-line-strong)}.kpi-alert-note{display:inline-flex;align-items:center;gap:6px;color:var(--ov-danger);font-weight:500}.insight{margin-bottom:16px;padding:12px 16px;border-radius:var(--ov-radius-md);background:var(--ov-surface-sunken);max-width:70ch}.hour-chart{margin:0;display:flex;flex-direction:column;gap:8px}.chart-legend{display:flex;gap:20px;font-size:13px;color:var(--ov-ink-muted)}.chart-legend span{display:inline-flex;align-items:center;gap:6px}.swatch{display:inline-block;width:10px;height:10px;border-radius:3px}.swatch-answered{background:var(--chart-answered)}.swatch-missed{background:var(--chart-missed)}.chart-plot{display:flex;gap:8px;height:220px}.chart-axis{display:flex;flex-direction:column;justify-content:space-between;align-items:flex-end;font-size:11px;line-height:1;color:var(--ov-ink-muted);font-variant-numeric:tabular-nums;min-width:24px}.chart-area{position:relative;flex:1;min-width:0}.chart-grid{position:absolute;top:0;right:0;bottom:0;left:0;display:flex;flex-direction:column;justify-content:space-between}.chart-grid span{height:1px;background:var(--ov-line)}.chart-grid span:last-child{background:var(--ov-line-strong)}.chart-bars{position:absolute;top:0;right:0;bottom:0;left:0;display:grid;gap:4px;align-items:end}.chart-col{height:100%;padding:0;border:0;background:transparent;display:flex;align-items:flex-end;justify-content:center;cursor:default;border-radius:4px}.chart-col:hover,.chart-col:focus-visible{background:color-mix(in srgb,var(--ov-ink) 5%,transparent)}.chart-stack{width:min(100%,28px);display:flex;flex-direction:column;gap:2px}.seg{display:block;min-height:2px;flex-basis:0}.seg-answered{background:var(--chart-answered)}.seg-missed{background:var(--chart-missed)}.chart-stack>.seg:first-child{border-radius:4px 4px 0 0}.chart-tooltip{position:absolute;top:0;transform:translate(-50%);display:flex;flex-direction:column;gap:2px;padding:8px 12px;border-radius:var(--ov-radius-md);background:var(--ov-surface-raised);border:1px solid var(--ov-line-strong);box-shadow:var(--ov-shadow-card);font-size:12.5px;white-space:nowrap;pointer-events:none;z-index:2}.chart-tooltip span{display:inline-flex;align-items:center;gap:6px;font-variant-numeric:tabular-nums}.chart-x{display:grid;gap:4px;margin-left:32px;font-size:11px;color:var(--ov-ink-muted);text-align:center;white-space:nowrap}.chart-table summary{cursor:pointer;font-size:13px;color:var(--ov-bleu-strong);min-height:32px;display:flex;align-items:center}.num{text-align:right;font-variant-numeric:tabular-nums}.missed-list{list-style:none;margin:0;padding:0}.missed-list li{display:flex;gap:12px;align-items:center;padding:10px 0}.missed-list li+li{border-top:1px solid var(--ov-line)}.missed-list .grow{display:flex;flex-direction:column}.missed-side{display:flex;flex-direction:column;align-items:flex-end;gap:4px}.card-more{color:var(--ov-bleu-strong);min-height:44px}@media (max-width: 640px){.chart-plot{height:180px}.login-brand{padding:32px 24px}.login-tagline{font-size:36px;line-height:40px}.content{padding:24px 16px 40px}.detail-head,.detail-body{padding:20px}}@media (prefers-reduced-motion: reduce){*{transition:none!important;animation:none!important}}.nav-section{margin:18px 12px 4px;font-size:11px;font-weight:600;letter-spacing:.08em;text-transform:uppercase;color:var(--ov-on-nuit-muted, rgba(255, 255, 255, .55))}.kpi-small{font-size:20px;line-height:28px}.field select,.field textarea{padding:10px 14px;border-radius:var(--ov-radius-md);border:1px solid var(--ov-line-strong);background:var(--ov-surface-raised);color:var(--ov-ink);font:400 15px/1.5 var(--ov-font-sans, inherit)}.field select{min-height:44px}.field textarea:focus-visible,.field select:focus-visible{border-color:var(--ov-focus);outline:none}.field-help.warn{color:var(--ov-danger)}.field-help code{font-family:var(--ov-font-mono, monospace);background:var(--ov-surface-sunken);padding:1px 5px;border-radius:4px}.editor{display:flex;flex-direction:column;gap:18px}.editor-row{display:grid;grid-template-columns:2fr 1.4fr 1fr 1fr;gap:16px}.body-input{font-family:var(--ov-font-mono, monospace)!important;font-size:14px!important;line-height:1.65!important}.editor-tabs{padding:0;border-bottom:none;margin-bottom:-8px}.ai-draft h2{font-size:17px;margin:0}.ai-grid{display:grid;grid-template-columns:1.4fr 1fr auto;gap:16px;align-items:end}.preview-frame{padding:0;overflow:hidden}.preview-frame p{padding:20px}.preview-frame iframe{display:block;width:100%;height:78vh;border:0;background:#fff}@media (max-width: 900px){.editor-row,.ai-grid{grid-template-columns:1fr}}.visio-bar{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap}.visio-bar>div{display:flex;flex-direction:column;gap:4px}.visio-error{color:var(--ov-danger)}.visio-ok{color:var(--ov-care-strong)}.summary-pending{display:flex;flex-direction:column;align-items:flex-start;gap:10px}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.h1-sub{font-weight:500;font-size:22px}.agent-card{display:flex;flex-direction:column;gap:10px;color:inherit;text-decoration:none}.agent-card:hover{border-color:var(--ov-line-strong)}.agent-card h2{font-size:18px;line-height:24px}.agent-card-head{display:flex;align-items:center;gap:12px}.agent-avatar{width:44px;height:44px;border-radius:999px;display:inline-flex;align-items:center;justify-content:center;background:var(--ov-agent-soft);color:var(--ov-agent-strong);font:700 18px var(--ov-font-display)}.role-choice{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px}.role-option{display:flex;flex-direction:column;gap:4px;align-items:flex-start;text-align:left;min-height:44px;padding:16px;border-radius:var(--ov-radius-md);border:1px solid var(--ov-line-strong);background:var(--ov-surface-raised);color:var(--ov-ink);font:inherit;cursor:pointer}.role-option:hover:not(:disabled){border-color:var(--ov-bleu)}.role-option:disabled{opacity:.7;cursor:default}.agent-form{display:flex;flex-direction:column;gap:20px}.form-card{display:flex;flex-direction:column;gap:16px}.form-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(220px,100%),1fr));gap:16px}.form-card .field input,.form-card .field select,.form-card .field textarea{min-width:0;width:100%}.hours{display:flex;flex-direction:column;gap:8px}.hours-row{display:flex;align-items:center;gap:16px;min-height:44px;padding-bottom:8px;border-bottom:1px solid var(--ov-line)}.hours-day{flex:none;width:84px;font-weight:600;font-size:14px}.hours-ranges{display:flex;flex-wrap:wrap;align-items:center;gap:8px 18px;min-width:0}.hours-closed{min-width:120px}.hours-range{display:inline-flex;align-items:center;gap:6px}.hours-range input{min-height:40px;padding:0 8px;border-radius:var(--ov-radius-md);border:1px solid var(--ov-line-strong);background:var(--ov-surface-raised);color:var(--ov-ink);font:400 14px var(--ov-font-sans)}.form-card .link-button{color:var(--ov-bleu-strong);min-height:40px}.form-card .link-button.danger{color:var(--ov-danger)}.transfer-row{display:grid;grid-template-columns:minmax(0,1.2fr) minmax(0,.8fr) minmax(0,2fr);gap:4px 12px;align-items:end;padding-bottom:8px;border-bottom:1px solid var(--ov-line)}.transfer-foot{grid-column:1 / -1;display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap}.check{display:flex;align-items:center;gap:10px;font-size:14px;min-height:44px}.check input{width:18px;height:18px;accent-color:var(--ov-bleu-strong);flex:none}.service-toggle{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap}.agent-test-col{position:sticky;top:24px}.tester{display:flex;flex-direction:column;gap:14px}.tester-start{display:flex;flex-direction:column;gap:14px;align-items:flex-start}.tester-log{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:10px;max-height:56vh;overflow-y:auto}.tester-log li{display:flex;flex-direction:column;gap:2px}.tester-log .from-agent{align-items:flex-start}.tester-log .from-agent .bubble{background:var(--ov-agent-soft)}.tester-log .from-caller{align-items:flex-end}.tester-log .from-caller .bubble{background:var(--ov-surface-sunken)}.tester-event{align-self:stretch;padding:8px 12px;border-left:3px solid var(--ov-bleu);background:var(--ov-surface-sunken);border-radius:6px}.tester-input{display:flex;gap:8px}.tester-input input{flex:1;min-width:0;min-height:44px;padding:0 14px;border-radius:var(--ov-radius-md);border:1px solid var(--ov-line-strong);background:var(--ov-surface-raised);color:var(--ov-ink);font:400 15px var(--ov-font-sans)}@media (max-width: 900px){.transfer-row{grid-template-columns:minmax(0,1fr) minmax(0,1fr)}.hours-row{align-items:flex-start;flex-direction:column;gap:6px}.transfer-desc{grid-column:1 / -1}.agent-test-col{position:static}}.langs{border:0;padding:0;margin:0;display:flex;flex-direction:column;gap:6px}.langs legend{padding:0;margin-bottom:4px;color:var(--ov-ink);font-size:13px;font-weight:600}.langs-list{display:flex;flex-wrap:wrap;gap:0 20px}.lang-check input:disabled{opacity:.6}.tester-options{display:flex;flex-wrap:wrap;gap:0 18px}.tester-options .check{min-height:36px;font-size:13px}.tester-status{color:var(--ov-bleu-strong);font-weight:600}.console{gap:20px}.eyebrow{font-size:12px;font-weight:600;letter-spacing:.08em;text-transform:uppercase;color:var(--ov-ink-muted)}.console-tabs{display:flex;gap:4px;border-bottom:1px solid var(--ov-line);overflow-x:auto;margin-top:-8px}.console-tabs a{display:inline-flex;align-items:center;min-height:44px;padding:0 14px;white-space:nowrap;color:var(--ov-ink-muted);font-weight:600;font-size:14px;text-decoration:none}.console-tabs a.active{color:var(--ov-ink);box-shadow:inset 0 -3px 0 var(--ov-rouge)}.console .tabs{padding:0;margin-bottom:14px}.crumbs{font-size:13px;color:var(--ov-ink-muted);margin-top:-8px}.crumbs a{text-decoration:none}.state{display:inline-flex;align-items:center;gap:6px;padding:3px 10px;border-radius:999px;font-size:12px;line-height:18px;font-weight:600;white-space:nowrap}.state:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}.state-ok{background:var(--ov-care-soft);color:var(--ov-care-strong)}.state-warn{background:var(--ov-connect-soft);color:var(--ov-connect-strong)}.state-crit{background:color-mix(in srgb,var(--ov-danger) 14%,transparent);color:var(--ov-danger)}.state-info{background:var(--ov-agent-soft);color:var(--ov-agent-strong)}.state-mute{background:var(--ov-surface-sunken);color:var(--ov-ink-muted)}.status-band{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:1px;background:var(--ov-line);border:1px solid var(--ov-line);border-radius:var(--ov-radius-lg);overflow:hidden}.stat{background:var(--ov-surface-raised);padding:14px 18px;display:flex;flex-direction:column;gap:2px;min-width:0}.stat-value{font-family:var(--ov-font-display);font-size:24px;line-height:32px;font-weight:700;font-variant-numeric:tabular-nums}.stat-crit{box-shadow:inset 0 3px 0 var(--ov-danger)}.stat-warn{box-shadow:inset 0 3px 0 var(--ov-connect)}.stat-info{box-shadow:inset 0 3px 0 var(--ov-bleu)}.console-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;align-items:start}.console-grid .wide{grid-column:1 / -1}@media (max-width: 1000px){.console-grid{grid-template-columns:minmax(0,1fr)}}.stack{display:flex;flex-direction:column;gap:16px;min-width:0}.segmented{display:inline-flex;border:1px solid var(--ov-line-strong);border-radius:var(--ov-radius-md);overflow:hidden}.segmented button{min-height:40px;padding:0 14px;border:0;background:var(--ov-surface-raised);color:var(--ov-ink-muted);font:600 13px var(--ov-font-sans);cursor:pointer}.segmented button+button{border-left:1px solid var(--ov-line)}.segmented button[aria-pressed=true]{background:var(--ov-nuit);color:var(--ov-on-nuit)}.live-dot{display:inline-flex;align-items:center;gap:8px;font:500 12.5px var(--ov-font-mono);color:var(--ov-ink-muted)}.live-dot i{width:8px;height:8px;border-radius:50%;background:var(--ov-care);animation:ov-pulse 2s infinite}@keyframes ov-pulse{0%{box-shadow:0 0 color-mix(in srgb,var(--ov-care) 55%,transparent)}70%{box-shadow:0 0 0 8px transparent}to{box-shadow:0 0 0 0 transparent}}.rows{list-style:none;margin:0;padding:0}.row-line{display:flex;align-items:center;gap:12px;padding:12px 0;border-top:1px solid var(--ov-line);flex-wrap:wrap}.rows .row-line:first-child{border-top:0}.row-line .grow{display:flex;flex-direction:column;min-width:200px}.row-line.done{opacity:.75}.alert-crit{box-shadow:inset 3px 0 0 var(--ov-danger);padding-left:12px}.alert-warn{box-shadow:inset 3px 0 0 var(--ov-connect);padding-left:12px}.alert-info{box-shadow:inset 3px 0 0 var(--ov-bleu);padding-left:12px}.actions.tight{gap:8px}.btn-sm{min-height:34px;padding:0 12px;font-size:13px}.table-card{padding:0;overflow:hidden}.table-card .pad{padding:16px 20px 0}.table-scroll{overflow-x:auto}.ctable{width:100%;border-collapse:collapse;font-size:14px}.ctable th{text-align:left;padding:10px 14px;font-size:11.5px;letter-spacing:.06em;text-transform:uppercase;color:var(--ov-ink-muted);font-weight:600;border-bottom:1px solid var(--ov-line);white-space:nowrap}.ctable td{padding:11px 14px;border-bottom:1px solid var(--ov-line);vertical-align:middle}.ctable tr:last-child td{border-bottom:0}.ctable .num{text-align:right;font-variant-numeric:tabular-nums;white-space:nowrap}.ctable .name{font-weight:600}.ctable td>.small{display:block}.ctable tr.click{cursor:pointer}.ctable tr.click:hover,.ctable tr.click:focus-visible{background:var(--ov-surface-sunken);outline:none}.ctable tr.kind-partner td{background:color-mix(in srgb,var(--ov-partner-soft) 45%,transparent)}.ctable tr.kind-platform td{background:var(--ov-surface-sunken);font-weight:600}.empty-cell{text-align:center;padding:28px 14px}.tree-cell{display:flex;align-items:flex-start;gap:6px;min-width:220px}.tree-cell .grow{display:flex;flex-direction:column}.fold{width:26px;height:26px;flex:none;border:1px solid var(--ov-line);border-radius:6px;background:var(--ov-surface-raised);color:var(--ov-ink);cursor:pointer;font-size:12px;line-height:1}.fold-space{width:26px;flex:none}.crit-mark{color:var(--ov-danger);font-weight:700}.usage{display:flex;flex-direction:column;gap:2px}.toolbar .filters{display:flex;gap:12px;flex-wrap:wrap;align-items:flex-end}.field select{min-width:0}.meter-wrap{display:inline-flex;align-items:center;gap:8px}.meter{display:inline-block;width:90px;height:6px;border-radius:3px;background:var(--ov-surface-sunken);overflow:hidden}.meter span{display:block;height:100%;border-radius:3px}.meter-ok span{background:var(--ov-care)}.meter-warn span{background:var(--ov-connect)}.meter-crit span{background:var(--ov-danger)}.srv-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:14px}.srv{border:1px solid var(--ov-line);border-radius:var(--ov-radius-lg);background:var(--ov-surface-raised);padding:14px;display:flex;flex-direction:column;gap:10px;box-shadow:inset 0 3px 0 var(--ov-care)}.srv-charge{box-shadow:inset 0 3px 0 var(--ov-connect)}.srv-sature,.srv-muet{box-shadow:inset 0 3px 0 var(--ov-danger)}.srv header{display:flex;justify-content:space-between;gap:10px;align-items:flex-start}.srv header>div{display:flex;flex-direction:column;min-width:0}.srv header .mono{overflow-wrap:anywhere}.srv-metrics{display:flex;flex-direction:column;gap:6px}.srv-metric{display:grid;grid-template-columns:56px minmax(0,1fr) 54px;align-items:center;gap:8px;font-size:13px}.srv-metric .meter-wrap .mono{display:none}.srv-metric .meter{width:100%}.srv-metric .meter-wrap{display:flex}.srv-metric>.mono{text-align:right}.spark{width:100%;height:56px;display:block}.spark-line{fill:none;stroke:var(--ov-bleu);stroke-width:1.8}.spark-area{fill:var(--ov-bleu);opacity:.12}.spark-dot{fill:var(--ov-bleu)}.spark-limit{stroke:var(--ov-danger);stroke-dasharray:3 3;stroke-width:1;opacity:.55}.spark-charge .spark-line,.spark-charge .spark-dot{stroke:var(--ov-connect);fill:var(--ov-connect)}.spark-charge .spark-line{fill:none}.spark-sature .spark-line,.spark-muet .spark-line{stroke:var(--ov-danger)}.spark-sature .spark-dot,.spark-muet .spark-dot{fill:var(--ov-danger)}.spark-empty{height:56px;display:grid;place-items:center;background:var(--ov-surface-sunken);border-radius:8px}.steps{display:flex;flex-wrap:wrap;gap:4px;list-style:none;margin:0;padding:0}.steps li{font-size:11px;font-weight:600;padding:3px 8px;border-radius:4px;white-space:nowrap;background:var(--ov-surface-sunken);color:var(--ov-ink-muted)}.steps li.done{background:var(--ov-care-soft);color:var(--ov-care-strong)}.steps li.now{background:var(--ov-agent-soft);color:var(--ov-agent-strong);box-shadow:inset 0 0 0 1px var(--ov-bleu)}.timeline{list-style:none;margin:0;padding:0}.timeline li{display:grid;grid-template-columns:14px minmax(0,1fr);gap:12px;padding-bottom:14px;position:relative}.timeline li:before{content:"";position:absolute;left:6px;top:16px;bottom:0;width:2px;background:var(--ov-line)}.timeline li:last-child:before{display:none}.tl-dot{width:14px;height:14px;border-radius:50%;margin-top:3px;background:var(--ov-line-strong);border:3px solid var(--ov-surface-raised)}.ev-statut .tl-dot{background:var(--ov-bleu)}.ev-creation .tl-dot{background:var(--ov-rouge)}.ev-commentaire .tl-dot{background:var(--ov-care)}.tl-msg{display:block;margin-top:4px;padding:8px 12px;background:var(--ov-surface-sunken);border-radius:8px;white-space:pre-wrap}.kv{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:1px;margin:0;background:var(--ov-line);border:1px solid var(--ov-line);border-radius:var(--ov-radius-lg);overflow:hidden}.kv.one{grid-template-columns:minmax(0,1fr)}.kv>div{background:var(--ov-surface-raised);padding:12px 14px;min-width:0}.kv dt{font-size:11.5px;letter-spacing:.06em;text-transform:uppercase;color:var(--ov-ink-muted);font-weight:600}.kv dd{margin:4px 0 0;font-weight:600;overflow-wrap:anywhere}.settings fieldset{border:0;padding:0;margin:0;display:flex;flex-direction:column;gap:14px;min-width:0}.settings .field input,.settings .field select,.settings .field textarea{width:100%;min-width:0}.field-row{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:12px}.inline-form{display:flex;gap:8px}.inline-form input{flex:1;min-width:0;min-height:34px;padding:0 10px;border-radius:var(--ov-radius-md);border:1px solid var(--ov-line-strong);background:var(--ov-surface-raised);color:var(--ov-ink);font:400 14px var(--ov-font-sans)}@media (max-width: 640px){.kv{grid-template-columns:minmax(0,1fr)}}.meter-wrap{white-space:nowrap}.ctable td:not(:first-child){white-space:nowrap}.rows a{text-decoration:none;color:var(--ov-ink)}.rows a:hover{text-decoration:underline}.agenda-head{flex-wrap:wrap}.agenda-nav{display:flex;gap:8px}.btn-icon{width:44px;padding:0;font-size:20px}.agenda-days{display:flex;flex-direction:column;gap:20px}.agenda-day-title{display:flex;align-items:center;gap:10px;padding-bottom:8px;margin-bottom:4px;border-bottom:1px solid var(--ov-line);font-size:15px}.agenda-day-title:first-letter{text-transform:uppercase}.agenda-day.is-today .agenda-day-title{border-bottom-color:var(--ov-bleu)}.agenda-events{list-style:none;margin:0;padding:0}.agenda-events li{display:flex;gap:16px;padding:10px 0 10px 12px;border-left:3px solid var(--ov-line)}.agenda-events li+li{margin-top:6px}.agenda-events li.is-ovyria{border-left-color:var(--ov-connect)}.agenda-time{flex:0 0 104px;padding-top:2px;color:var(--ov-ink-muted);font-variant-numeric:tabular-nums}.agenda-body{display:flex;flex-direction:column;gap:4px;min-width:0}.agenda-body a{color:inherit;text-decoration-color:var(--ov-line-strong)}.agenda-body .agenda-link{text-decoration:none;display:inline-flex;gap:4px;align-items:center}.proposals-intro{margin-bottom:12px}.proposals{list-style:none;margin:0;padding:0}.proposals li{display:flex;flex-direction:column;gap:6px;padding:14px 0}.proposals li+li{border-top:1px solid var(--ov-line)}.proposal-slot{display:flex;flex-wrap:wrap;gap:8px;margin-top:4px}.proposal-slot input{min-height:40px;padding:0 10px;border:1px solid var(--ov-line-strong);border-radius:var(--ov-radius-md);background:var(--ov-surface-raised);color:var(--ov-ink);font:14px var(--ov-font-sans)}.proposal-slot input:focus-visible{border-color:var(--ov-focus)}.proposal-actions{display:flex;align-items:center;flex-wrap:wrap;gap:16px}@media (max-width: 640px){.agenda-events li{flex-direction:column;gap:4px}.agenda-time{flex:none}}.mfa-steps{margin:0;padding-left:20px;display:flex;flex-direction:column;gap:6px;font-size:14px;color:var(--ov-ink-muted)}.mfa-qr{display:flex;flex-direction:column;align-items:flex-start;gap:8px}.mfa-qr img{background:#fff;padding:8px;border-radius:var(--ov-radius-md);border:1px solid var(--ov-line)}.mfa-secret{font-family:var(--ov-font-mono);word-break:break-all}.mfa-code{font-family:var(--ov-font-mono);font-size:22px!important;letter-spacing:.2em;width:100%;min-width:0}.login-panel,.login-card,.login-form{min-width:0}.login-card input{max-width:100%}.mfa-signout{margin-top:16px;color:var(--ov-ink-muted)}